A family member is asking about a patient's condition
This depends on what the patient has authorized. When in doubt, say nothing.
- 1
Check for patient authorization
Look for a signed authorization or patient directive in the chart naming this person as someone who can receive information.
- 2
If the patient is present, ask them
If the patient is with you, simply ask: "Is it okay if I share this information with your family member?" Document their response.
- 3
If no authorization exists, share nothing
Politely say you are not able to discuss another person's health information. You do not need to confirm or deny the person is even a patient.
- 4
Offer a path forward
Suggest the patient contact you directly or sign an authorization form if they wish to designate this family member.
Important
Exception for incapacitated patients: If a patient cannot make decisions for themselves, a healthcare proxy or legal guardian may have rights to their information. Ask your privacy officer.
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Not legal advice. Follow your organization's policies and consult counsel for legal questions.