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A family member is asking about a patient's condition

This depends on what the patient has authorized. When in doubt, say nothing.

  1. 1

    Check for patient authorization

    Look for a signed authorization or patient directive in the chart naming this person as someone who can receive information.

  2. 2

    If the patient is present, ask them

    If the patient is with you, simply ask: "Is it okay if I share this information with your family member?" Document their response.

  3. 3

    If no authorization exists, share nothing

    Politely say you are not able to discuss another person's health information. You do not need to confirm or deny the person is even a patient.

  4. 4

    Offer a path forward

    Suggest the patient contact you directly or sign an authorization form if they wish to designate this family member.

Important

Exception for incapacitated patients: If a patient cannot make decisions for themselves, a healthcare proxy or legal guardian may have rights to their information. Ask your privacy officer.

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Not legal advice. Follow your organization's policies and consult counsel for legal questions.