A patient calls asking for their spouse's test results
You generally cannot release this without written authorization from the patient, even to a spouse.
- 1
Do not release the information
Politely explain that you cannot share another patient's health information without their permission. This applies to spouses, parents, and family members.
- 2
Check for existing authorization
Look in the patient's chart for a signed HIPAA authorization that lists this person as someone who can receive information. If one exists, you may share appropriately.
- 3
Offer a path forward
Offer to send the patient a records release form they can sign to authorize the disclosure, or have the patient call directly.
- 4
Document the call
Note in your log that the call occurred and that you did not release information. This protects your practice if the situation is later questioned.
Important
Exception: In a genuine emergency where the patient cannot speak for themselves, you may use professional judgment to share information necessary for the patient's care.
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Not legal advice. Follow your organization's policies and consult counsel for legal questions.